Terms of Service

Last Updated: 4 November 2026

Welcome to Craft Tidy Hub.

We are pleased to provide an online shopping destination for customers looking to create more organised, functional, and attractive living spaces.

Our collection includes practical storage benches, elegant bar cabinets, wine storage furniture, coffee bar units, and freestanding shoe racks designed to help make everyday household organisation easier.

These Terms of Service govern your access to and use of our website, online store, and associated services.

By visiting our website, browsing our products, or placing an order, you agree to comply with these terms and any other policies incorporated into your purchase.

Please read these terms carefully before using our website.

1. Business Information

This website is operated by:

Legal Business Name: FGJ PTY LTD
Trading Name: Craft Tidy Hub
Business Address: 2 Turon Parade, Woolgoolga NSW 2456, Australia
Contact Person: Sharyne Lamont
Email: [email protected]
Website: https://www.crafttidyhub.com/

In these terms, "Craft Tidy Hub", "we", "us", and "our" refer to FGJ PTY LTD.

"You", "your", and "customer" refer to any person accessing our website or purchasing our products.

2. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read and agree to these Terms of Service.

If you do not agree with these terms, you should discontinue using the website.

Where you purchase products through our online store, these terms form part of the conditions governing your transaction, together with any applicable product-specific information and website policies.

Nothing in these terms overrides mandatory rights provided by Australian law.

3. Eligibility and Customer Responsibilities

You agree to use our website for lawful purposes and provide accurate information when placing an order.

When using our services, you must:

• Provide accurate personal and delivery details.

• Use payment methods you are authorised to use.

• Review product descriptions before purchasing.

• Follow reasonable product assembly and safety instructions.

• Avoid fraudulent or misleading activities.

• Respect intellectual property rights.

• Avoid interfering with website security or functionality.

If you purchase products on behalf of another person or organisation, you confirm that you have authority to do so.

4. Our Products

Craft Tidy Hub specialises in practical furniture and household storage solutions.

Our product categories include:

Storage Benches

Furniture designed to combine seating and storage, including entryway benches, upholstered storage benches, and other multifunctional seating products.

Bars and Wine Cabinets

Furniture designed to organise beverage-related accessories, glassware, wine bottles, and other household items. Some models may include wine racks, glass holders, lighting, or designated appliance spaces, depending on the product description.

Freestanding Shoe Racks

Standalone shoe storage solutions designed for entryways, hallways, bedrooms, and other household spaces. Certain models may include adjustable shelves, drawers, flip compartments, doors, or additional storage features.

Product availability, specifications, materials, and configurations may change over time.

5. Product Descriptions and Specifications

We aim to ensure that all product information is clear and accurate.

Product pages may contain:

• Product names.

• Photographs and illustrations.

• Dimensions and measurements.

• Materials and finishes.

• Colour options.

• Storage configurations.

• Assembly requirements.

• Weight capacities.

• Package contents.

• Other relevant product specifications.

Customers should carefully review these details before purchasing.

Where a particular product has specific measurements or installation requirements, those details should be considered when determining whether it is suitable for your home.

5.1 Product Appearance

Product photographs are provided to illustrate the product's general appearance and features.

Actual colours may vary slightly due to screen settings, lighting, photography conditions, and display technology.

Some lifestyle photographs may include decorative objects or accessories used for presentation.

Unless expressly included in the product description, these decorative items are not part of the purchase.

Minor visual differences do not automatically constitute a product defect. However, products must still correspond with their descriptions and applicable consumer guarantees.

5.2 Product Dimensions

Measurements are provided to help customers assess product suitability.

Before purchasing larger furniture, we recommend measuring:

• The intended installation area.

• Doorways and entry points.

• Hallways and corridors.

• Staircases and lifts.

• Available wall and floor space.

Customers should also review packaging and assembly dimensions where provided.

6. Prices and Currency

Product prices and applicable charges are displayed on our website and during checkout.

Our website may display prices in USD depending on the selected currency setting.

Customers should check the displayed currency and final checkout amount before completing payment.

The amount charged may be affected by exchange rates, payment provider arrangements, or applicable charges disclosed during checkout.

We reserve the right to update product prices and promotional offers.

However, changes to advertised prices will not automatically alter an order that has already been accepted.

Where an obvious pricing or technical error occurs, we will take reasonable steps to address the issue and communicate with affected customers in accordance with applicable law.

7. Orders and Order Acceptance

When you submit an order, you are making an offer to purchase the selected products under these terms.

An automated confirmation may be sent to acknowledge receipt of your order.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We may review orders for payment verification, product availability, address accuracy, and possible technical errors.

Where legally permitted, we may decline or cancel an order in circumstances including:

• Product unavailability.

• Genuine pricing or listing errors.

• Unsuccessful payment processing.

• Suspected fraudulent activity.

• Incorrect information preventing fulfilment.

• Technical problems affecting the transaction.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.

We will not rely on this provision to avoid obligations arising from an accepted contract.

8. Payment Terms

Customers must complete payment using an available payment method at checkout.

You agree that:

• Your payment details are accurate.

• You are authorised to use the selected payment method.

• Sufficient funds or credit are available.

• You will provide additional verification information where reasonably required by the payment provider.

Payment processing may be performed by external payment service providers.

Your transaction may also be subject to the relevant provider's terms and security procedures.

Orders may be held until the required payment has been successfully processed.

9. Shipping and Delivery

We aim to make delivery arrangements straightforward and transparent.

Our standard shipping arrangement is:

• Free standard shipping on orders of USD $10 or more.

• A USD $5.99 shipping fee for orders below USD $10.

The applicable shipping fee will be displayed during checkout.

Delivery times depend on the destination, product availability, fulfilment arrangements, and transportation services.

Customers must provide accurate shipping information and should review their delivery details before confirming an order.

For further information, please refer to our Shipping Policy.

10. Product Assembly and Installation

Certain products may require assembly before use.

Storage benches, wine cabinets, and freestanding shoe racks may contain multiple panels, shelves, hinges, screws, connectors, or other components.

Customers should:

• Read the assembly instructions before beginning.

• Use the supplied hardware.

• Assemble furniture on a stable surface.

• Secure all fittings appropriately.

• Follow the stated load capacities.

• Avoid unauthorised structural modifications.

• Secure tall storage furniture to the wall where appropriate and follow any anti-tip instructions supplied.

If an assembly component is missing or an instruction is unclear, please contact our customer service team.

We recommend seeking assistance with heavy or complex furniture assembly where appropriate.

11. Safe and Responsible Product Use

Our products are designed for their stated household purposes.

Customers should not use storage benches, cabinets, or shoe racks in ways that exceed their intended design.

In particular:

• Do not exceed recommended weight limits.

• Do not climb or stand on furniture unless specifically designed for that purpose.

• Do not overload shelves.

• Keep unstable or tall furniture secured where appropriate.

• Keep small hardware away from children.

• Avoid placing furniture near unsuitable heat or moisture sources.

• Use cabinets and storage compartments according to their intended purpose.

Products containing electrical or lighting components, where applicable, should be used according to their supplied safety instructions.

12. Returns, Refunds, and Exchanges

All purchases are subject to our Return and Refund Policy.

Customers may have statutory rights where a product:

• Is defective.

• Is unsafe.

• Is not of acceptable quality.

• Does not match its description.

• Is not fit for an applicable disclosed purpose.

Depending on the nature and seriousness of the failure, the available remedy may include repair, replacement, refund, or other compensation provided by law.

Voluntary change-of-mind returns are subject to the separate conditions described in our Return and Refund Policy.

Nothing in this section excludes or limits statutory consumer guarantees under the ACL.

13. Intellectual Property

All intellectual property rights in original website materials belong to FGJ PTY LTD or the relevant rights holder, unless otherwise indicated.

Website materials may include:

• Original text and product descriptions.

• Business names and branding.

• Logos and graphics.

• Website layouts.

• Marketing content.

• Photographic and visual materials.

You may access and use website materials for personal, non-commercial shopping purposes.

Without appropriate permission, you must not reproduce, distribute, commercially exploit, or modify protected materials in a manner that infringes intellectual property rights.

Third-party trademarks, product names, photographs, and designs remain the property of their respective owners.

14. Third-Party Services

Our website may use or link to external services, including:

• Payment providers.

• Website hosting services.

• Analytics platforms.

• Courier and freight companies.

• Advertising services.

• Other technology providers.

These third parties may operate independently and have their own terms, policies, and privacy practices.

We do not control every aspect of third-party services.

Where we rely on these providers to deliver our services, we will take reasonable steps to manage relevant operational and privacy risks.

15. Website Availability and Maintenance

We aim to maintain a functional and accessible website.

However, access may occasionally be interrupted by:

• Scheduled maintenance.

• Software updates.

• Hosting interruptions.

• Network failures.

• Security incidents.

• Technical problems.

• Events beyond our reasonable control.

We reserve the right to update or temporarily suspend website functions when necessary for maintenance, security, or operational reasons.

16. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for losses caused by circumstances beyond our reasonable control or by improper use of products contrary to reasonable instructions.

However, nothing in these terms excludes, restricts, or modifies:

• Consumer guarantees under the Australian Consumer Law.

• Rights to refunds, repairs, or replacements where legally available.

• Liability that cannot lawfully be excluded.

• Any other mandatory consumer protections under applicable Australian legislation.

Where a limitation of liability is permitted, it will apply only to the extent allowed by law.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process personal information to manage orders, payments, customer enquiries, shipping, and other legitimate business activities.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and disclosed.

18. Suspension and Termination

We may restrict or suspend access to our website where reasonably necessary to protect the security of our systems, prevent fraud, investigate unlawful conduct, or address a serious breach of these terms.

Such action will be taken in a reasonable and proportionate manner.

Nothing in this clause affects existing consumer rights or contractual obligations that cannot legally be removed.

19. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of New South Wales, Australia, together with applicable Commonwealth laws.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.

Nothing in this clause prevents customers from exercising mandatory consumer rights under Australian law.

20. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be severed to the extent necessary.

The remaining provisions will continue to apply, provided they remain legally enforceable.

21. Changes to These Terms

We may update these Terms of Service to reflect changes in our products, operations, website features, or applicable legal requirements.

The latest version will be published on our website.

Updated terms will not retrospectively remove rights already acquired by customers under applicable law.

22. Contact Information

For enquiries about these Terms of Service, please contact:

FGJ PTY LTD
Trading as: Craft Tidy Hub
Contact Person: Sharyne Lamont
Email: [email protected]
Business Address: 2 Turon Parade, Woolgoolga NSW 2456, Australia
Website: https://www.crafttidyhub.com/

Thank you for choosing Craft Tidy Hub. We appreciate your business and look forward to helping you create a more organised and welcoming home.