Contact information

Contact Information

Welcome to Craft Tidy Hub – We're Here to Help

At Craft Tidy Hub, we believe that creating an organised home should be an enjoyable experience.

Whether you are choosing a storage bench for your entryway, looking for a stylish wine cabinet, arranging a coffee station, or searching for a practical shoe rack, we want your shopping experience to be clear, convenient, and reassuring.

We understand that every home has different needs. Sometimes you may need additional information about a product's dimensions, storage capacity, materials, assembly requirements, or delivery arrangements before making a decision.

Our customer service team welcomes your questions and is committed to providing helpful and professional assistance.

1. Business Information

Business Name: FGJ PTY LTD
Trading Name: Craft Tidy Hub
Business Location: Woolgoolga, New South Wales, Australia

Business Address:

2 Turon Parade
Woolgoolga NSW 2456
Australia

Contact Person: Sharyne Lamont

Customer Service Email:

[email protected]

Official Website:

https://www.crafttidyhub.com/

2. Customer Service Enquiries

Our team welcomes enquiries relating to our products, online orders, delivery arrangements, and after-sales services.

Product Information

Interested in learning more about a particular item?

We can assist with general enquiries concerning:

  • Storage benches and multifunctional seating.

  • Entryway storage furniture.

  • Bar cabinets and wine cabinets.

  • Coffee bar and beverage storage units.

  • Freestanding shoe racks.

  • Shoe storage cabinets and organisers.

  • Product dimensions and configurations.

  • Available materials, finishes, and colours.

  • Assembly instructions and product features.

We encourage customers to review product descriptions carefully and contact us if additional clarification is required before purchasing.

Order Assistance

If you have already placed an order, we welcome enquiries about:

  • Order confirmations.

  • Purchase information.

  • Payment-related questions.

  • Product availability.

  • Order status.

  • Changes to delivery information.

  • General order-related concerns.

Please provide your order number when contacting us.

Shipping and Delivery

Need help locating your order or understanding delivery arrangements?

Our team can assist with general shipping enquiries, tracking information, delivery delays, and missing packages.

If your order has not arrived within the estimated delivery period, please contact us with your order details so that we can investigate.

Returns and Refunds

If you would like to return a product, request a refund, or discuss an exchange, please email us with the subject line "Return and Refund Enquiry".

We will review your request and explain the appropriate next steps in accordance with our Return and Refund Policy and applicable Australian consumer law.

Damaged or Missing Components

If your furniture arrives with damaged panels, broken hinges, missing shelves, or incomplete assembly hardware, please contact our team.

Providing photographs and a clear description of the issue can help us understand your situation and determine an appropriate solution.

3. How to Contact Us

For the most convenient customer service experience, please contact us by email.

Email: [email protected]

When sending an enquiry, we recommend including:

  • Your full name.

  • Your order number, if applicable.

  • The product name.

  • A brief description of your enquiry.

  • Relevant photographs or supporting information, if needed.

Providing these details helps us identify the matter and respond more efficiently.

4. Business and Return Address

For formal business correspondence and authorised product returns, please use the following address:

FGJ PTY LTD
2 Turon Parade
Woolgoolga NSW 2456
Australia

Contact Person: Sharyne Lamont

Please contact us before sending returned products.

We will provide any necessary authorisation and return instructions to help ensure that goods are sent to the correct location and can be identified upon arrival.

5. Our Customer Service Commitment

We believe that reliable customer service is built on clear communication, honest information, and a genuine willingness to assist.

Our commitment is to:

  • Provide useful and accurate product information.

  • Treat customer enquiries with courtesy and respect.

  • Communicate clearly about orders and delivery matters.

  • Review return and refund requests fairly.

  • Investigate product concerns carefully.

  • Respect customer privacy.

  • Follow applicable Australian consumer protection requirements.

We aim to respond to customer emails within 1–2 business days where practicable.

Response times may vary during weekends, public holidays, or periods of unusually high enquiry volume.

6. Feedback and Suggestions

Your feedback helps us improve.

Whether you have suggestions about our product selection, website experience, delivery arrangements, or customer service, we welcome your comments.

We value constructive feedback and appreciate customers who take the time to share their experiences.

7. Contact Details at a Glance

FGJ PTY LTD

Trading Name: Craft Tidy Hub
Contact Person: Sharyne Lamont
Email: [email protected]
Address: 2 Turon Parade, Woolgoolga NSW 2456, Australia
Website: https://www.crafttidyhub.com/

Thank you for visiting Craft Tidy Hub.

We appreciate your interest in our furniture and home organisation products and look forward to assisting you in creating a more functional, comfortable, and welcoming living space.